Web Hosting From WebArtifice

Customers may currently be experiencing delays with the actioning of any changes made to mail accounts via the control panel including the creation of new mailboxes, mailbox upgrades and password changes. Our engineers are investigating this as a priority and we apologise for any inconvenience that this may cause.

Update: The root cause of this issue has been identified and addressed but the problem will not be fully resolved until the backlog of changes have cleared. We thank you for your continued patience.

Update - 27/01/2012 10:20 - The initially attempted fix did not have the desired result so this issue is still present and being investigated as a priority by our engineers. We apologise for the delay in the resolution of this problem.
Status of this entry is Closed

At 22:30 hours tonight we will be conducting emergency maintenance to our email platform to try and resolve the problems that customers have experienced over the course of today. The change will take the platform down for approximately 20 mins during which time you will be unable to send or receive email to your inbox. Sitebuilder shares elements with this platform and also be unavailable during the emergency maintenance.

We do not anticipate any loss of email as a result of this work. We appreciate your patience and understanding and are very sorry for any inconvenience this further disruption to our service may cause you or your end users.
Status of this entry is Closed

Customers using Standard or Advanced mailboxes and using Webmail, POP or IMAP will be experiencing intermittent performance issues. This may include timeouts or slow load times.
Our engineers are investigating this as a priority.

Email accounts on the Exchange 2010 platform are not affected.

This issue is now resolved.
Status of this entry is Closed

Access to Webmail is currently unavailable for some customers.
Engineers are currently working to restore service. We apologise for any inconvenience caused.

13:40 - This issue is now resolved.
Status of this entry is Closed

Some customers may be experiencing delays in receiving inbound email.
The mails are currently queued for delivery and may be delayed by approximately 60 minutes. No mail will have been lost as a result of this issue.
Engineers are currently investigating.

This issue is now resolved.
Status of this entry is Closed

We will be conducting maintenance to web server 213.171.218.39 at 01:00 on Saturday the 14th of January. Any sites hosted on this server will be unavailable for up to half an hour.
Status of this entry is Closed

Websites hosted on the shared Linux server with IP address 213.171.218.209 are currently unavailable. Our engineers are working to restore service as soon as possible and we apologise for any inconvenience caused.
Status of this entry is Closed

We will be conducting essential maintenance work to our network infrastructure, commencing at 22:00 on Monday the 9th of January.
The work is expected to take approximately 30 minutes and may result in an intermittent disruption in connectivity to web, email and DSL services during this time.
Status of this entry is Closed

Websites hosted on the Windows server with IP address 213.171.218.105 are currently unavailable.
Our engineers are working to restore service and we apologise for any inconvenience caused.

This issue is now resolved.
Status of this entry is Closed